Responsible Gaming
Gaming Should Be Entertainment
At Poincianalodge, we're committed to promoting responsible gaming practices. Gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never use gambling as an escape from personal difficulties.
If you're accessing our site from Australia, we encourage you to understand the risks associated with gambling and to play within your means.
Age Verification
In Australia, you must be 18 years of age or older to participate in gambling activities. We take age verification seriously and do not permit access to gambling services for anyone under the legal age in their jurisdiction. If you are under 18, please do not proceed with any gaming activities on this site.
Warning Signs of Problem Gambling
It's important to recognise when gambling might be becoming a problem. Review the following checklist and seek help if you identify with any of these warning signs:
- Chasing losses: Trying to win back money you've lost by gambling more
- Hiding gambling activity: Concealing the amount of time or money spent gambling from friends or family
- Loss of control: Unable to stick to gambling limits or stop when you intend to
- Preoccupation: Constantly thinking about gambling or planning your next gambling session
- Increased stakes: Needing to gamble with larger amounts to achieve the same excitement
- Financial problems: Gambling with money needed for bills, rent, or other essential expenses
- Neglecting relationships: Prioritising gambling over family, friends, or work commitments
- Using gambling to escape: Gambling to relieve stress, anxiety, or other emotional problems
- Failed attempts to quit: Repeatedly trying to cut back or stop without success
- Borrowing money: Taking out loans or asking others for money to fund gambling
If you experience any of these warning signs, it's crucial to seek support immediately.
Self-Help Tools and Safer Gaming Features
Most responsible gaming platforms offer tools to help you maintain control of your gambling. Consider using these features:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a cap on how much you're willing to lose during a gaming session
- Session Time Limits: Set reminders or automatic session timeouts to help you take breaks
- Reality Checks: Enable pop-up notifications at regular intervals to remind you how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from the platform if you feel you're losing control
Take advantage of these tools to help you gamble responsibly and stay in control of your gaming habits.
Support Organisations and Resources
If you or someone you know is struggling with problem gambling, professional help is available. Please reach out to one of these trusted support organisations:
Australia
- Gambling Help Online (National Counselling Service)
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858
Free, confidential counselling and support for problem gambling across Australia
International Support
- GamCare (United Kingdom)
Website: www.gamcare.org.uk
Support for problem gambling in the UK - GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme in the UK - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Resources and support for problem gambling in Canada - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Helpline: 1-800-522-4700
Support and resources for problem gambling in the US
Need Help? Reach Out Today
If you believe you have a gambling problem, or if someone you care about does, please seek help immediately. There is no shame in reaching out—professional support services are confidential, free, and effective.
Contact Gambling Help Online on 1800 858 858 or visit www.gamblinghelponline.org.au to speak with a counsellor who can provide support and guidance.
Remember: Recovery is possible, and support is available. Taking the first step is the most important one.